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Youth Enrichment Handbook for Parents 2016 - 2017

6 • The Convenience Card must be presented at the Safekey/Teen Scene site when used. However, it is preferred that you pay online before dropping off your child and bring a copy of your receipt with you. • Convenience Cards are non-refundable and non-transferable. No credits or refunds are issued for days missed. • Parents may purchase one Convenience Card per school year. It is suggested you load it with the maximum amount of $40. Keep your Convenience Card balance close to actual enrollment to ensure all balances are used by the last day of school. • You may visit any Henderson recreation center and have an additional card printed with the same card and PIN numbers linked to the account for an additional $5. • If an original Convenience Card is lost, it can be replaced for $5. • Youth Enrichment staff will accept the Convenience Card by having parents/guardians sign the processing forms. • Convenience Cards can only be used at public elementary schools/ middle schools located in the City of Henderson. Please verify that your child attends a Henderson-based school. Nonpayment • Daily payments are expected prior to your child attending the program. • The child will be unable to attend Safekey/Teen Scene until all unpaid balances are paid. Additionally, the current day must be paid in full. If your child is unable to attend due to nonpayment and is dropped off at a Safekey/Teen Scene, they will be escorted to the school office. The school office will then follow its procedures, which may include contacting the proper authorities and transporting the child if they are unable to contact parents. Please refer to your child’s school parent handbook for procedures regarding children who are not picked up on time. • Daily balances are put on the parent’s account each day the child attends Safekey/Teen Scene. If the account is left unpaid, the family will be placed on the nonpayment list and all family members will be unable to register for any City of Henderson recreation activities, classes, events, programs, etc., until the account is paid in full. For additional information, please see page 19. • We understand that children may come from a situation where parents are separated, divorced, or currently seeking a divorce. It is the responsibility of the parent who registered the child for the program to keep all payments up to date. If the account is left unpaid, the child will not be allowed to participate in Safekey/Teen Scene, regardless of which parent is responsible for the balance. For more information about policies surrounding custodial situations, please refer to page 16. • A returned check or declined credit card is considered nonpayment and the parent will immediately be placed on the nonpayment list. The City of Henderson reserves the right to place customers who have a history of nonpayment on a cash-only basis. Please see page 19 for details.


Youth Enrichment Handbook for Parents 2016 - 2017
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