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Youth Enrichment Handbook for Parents 2016 - 2017

Declined Credit Cards Declined credit cards are considered a nonpayment. Staff will contact the customer directly if the credit card number for a transaction is declined. Customers will be given one business day to provide another credit card number or to pay with an alternative form of payment. If the payment is not resolved after one business day, all enrollments will be blocked and the amount owed will be placed on the account. In response to a pattern of declined credit cards, patrons may be placed on a cash-only basis. If a balance is due, patrons may pay in full Monday through Friday at our recreation centers. Collections Monthly invoices will be sent to patrons with balances due on their accounts. Once a balance is over 90 days, a letter will be sent notifying the patron that they must pay in full within three weeks, contact staff to establish a payment plan, or dispute the amount due. Any disputed balances will be investigated within five business days, but patrons will not be able to enroll in classes or programs during this time. Patrons defaulting on payment plans or with accounts remaining delinquent will be sent to collections. 20 YEAR-ROUND NEIGHBORHOOD PROGRAMS A.C.C.E.S.S. AFTERSCHOOL Held Monday-Friday after school until 6 p.m. A.C.C.E.S.S. Afterschool stands for Active, Community, Creation, Exploration, Socialization, and Success. This after-school program is for ages 8-14 where children engage in fitness activities, explore new hobbies and learn about community awareness through special interest events and community partnerships. A service project is completed during the winter months. A snack is provided. The program follows the Clark County School District calendar. A.C.C.E.S.S. Registration • A parent/guardian must complete a registration form for each child prior to participation in the program. Forms are available at program sites. • Parents may register in advance for any day/week. The registration deadline time depends on the payment method you choose. • Payment in full is required before the first day the child is scheduled to participate. • Children may sign themselves in and a parent/guardian must sign them out and provide identification upon pickup.


Youth Enrichment Handbook for Parents 2016 - 2017
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